New competences of Consumer Express
Within the scope of one of the major business areas of Consumer Express – creation of solutions for contact centers – the company's specialists have completed a specialized training on installation and configuration of Workforce Management (WFM) product offered by Verint® Systems, Inc. For further information, see.
Workforce Management solutions allow:
reducing contact center staff costs in accordance with actual workload;
improving services by adjusting the schedule, so that proper employees with proper qualification work at proper time;
- increasing the efficiency of the staff and reducing employee turnover, ensuring opportunities for electronic education and work planning by the employees themselves.