New competences based on the solutions for contact centers
As a part of system integration connected with the establishment of contact centers, the company's employees took part in the master course called "Contact Center: Strategy, Service Model, and Management System" held by
Apex Berg consulting company.
Apex Berg consulting company.
The course includes such fundamental matters as customer service model, CC iceberg structure, СОРС standards requirements and EN register of business processes in accordance with the industry standards.