Technical competences in the area of development, implementation and maintenance of solutions for contact centers
The course "Customized Training for UC" offered by Avaya is committed to a detailed examination of practical aspects of installation and administration of the following products forming the range of Avaya Unified Communications.
The program has comprised multiple aspects related to post-installation adjustment of servers and user account administration.
In practice, the following aspects of work have been considered:
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Installed network administration with the help of the System Manager.
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Media gateway administration in the Communication Manager.
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Setup of user defined functions in the Communication Manager.
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Setup of routing mechanisms in the Communication Manager.
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Initial setup of SIP server Session Manager (SIP domains, locations, SIP-Entities, Entity Links, Session Manager Instance).
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Setup of SIP routing in the Session Manager (server specific features in SIP protocol operation, setup of connections with other Avaya services, protocol adaptation modules for connection with third-party systems, management of bandwidth using Call Admission Control tools, etc.)
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Setup of SIP and H.323 subscriber terminals (96xx series telephones, Avaya Flare Communicator for Windows, Avaya OneX Communicator).
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Administration of digital and analogue subscribers.
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Setup of Instant Messaging and Presence terminals.
- Localization of subscribers’ names in the Communication Manager.